Billing

Can I get a refund?

Here at Brightpod, we never, ever, want you to feel that we have taken your money and you haven’t received any value in return. If you’re ever unhappy with Brightpod, contact our support team and we can work out your questions and problems together and issue a refund if it comes down to that. Here […]

Can I extend my free trial?

Yes, of course! We understand that sometimes 14 days isn’t enough time to know if Brightpod is right for your team. We want you to be successful and happy managing your projects, so feel free to ask us any questions as you start using Brightpod! To extend, contact the Brightpod Support Team and ask us for […]

Where can I find a copy of my Brightpod invoice?

All Brightpod invoices go to the email address of the person who entered their payment information when first paying for Brightpod. You cannot find a copy of your invoices inside Brightpod. Inside of the email of the person who first paid for Brightpod, there will be a link to your invoice, which you can then print. […]

How much does it cost to use Brightpod?

When you first sign up for Brightpod, you automatically have a 14 day free trial on the Agency plan. Here are some good things to know about our plans: Plans do not have hidden fees. Everything in the plan is included in your flat monthly fee. Plans are paid monthly or with a 10% discount if you […]

Where do I apply my discount code when paying for my account?

If you have a discount code, you can enter the code on the last step of the payment process. There are 3 steps when paying by credit card and 4 when paying by Paypal. The last page of the payment process will have a section at the top called Your Order.   At the top of the page […]

Where do I add my VAT ID when paying with a credit card?

When you are paying for your Brightpod account with your credit card, there is a field to enter your VAT ID on the last page of the payment process. There are 3 total pages for the payment process: 1. Plan confirmation – Confirm the plan that you selected by clicking Order Now. 2. Address & payment method […]

Where do I add my VAT ID when paying with Paypal?

When you are paying for your Brightpod account with Paypal, there is a field to enter your VAT ID on the last page of the payment process. There are 4 total pages for the payment process: 1. Plan confirmation – Confirm the plan that you selected by clicking Order Now. 2. Address & payment method – Enter […]

How do I cancel my paid subscription?

If you want to stop your Brightpod subscription, we would really appreciate it if you would reach out the Brightpod team to let us know why Brightpod isn’t right for you and your team. We are always looking to improve! To cancel your subscription, 1. Go to Settings & Account then click Account. 2. Click Change your […]

How do I change my billing address?

If you have a Brightpod subscription, you can change your billing address at any time. 1. Go to Settings & Account, the click Account. 2. Click Change your credit card details. 3. Here, you will see your subscription details. Click Edit Subscription. 4. Click beside Update Address, then click Next. 5. Enter in your new billing address and click Save […]

How do I update the plan on my Brightpod account?

Brightpod has 4 different paid plans that you can upgrade and downgrade from, as well as apply discounts. Getting a paid plan and applying a discount 1. Go to Account under Settings & Accounts. 2. Choose a plan that best suits you by clicking Choose this plan. Our most popular is the Studio plan. 3. By clicking Yearly Billing you can choose a […]

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