If you are the Administrator of your account, you can access the files inside active, archived, and completed pods.

First, you need to get a backup from your account:

1. Go to Settings & Account and click Settings.

settings

2. On the right hand side, click Export/Backup.

settings-backup

3. Click Request Export/Backup.

settings-backup-request

4. Depending on how large your account is, it can take some time to receive an email notifying you your backup is ready. You can also check the Export/Backup settings page for your download.

settings-backup-status-queued

5. When you receive your download, open the .zip file.

6.  Click Home.html. You will then see a website that has your account information.

settings-backup-homehtml

7. Click the pod name that has the files you are looking for.

settings-export-examplepod

8. Click Files to see all of the files in that pod. Click the file name to see the image.

settings-export-pod-filedl

9. If you want to download the image, right click the image and select Save Image As.