General

Do you have a mobile app?

Not yet, but for both Android and iPhone it’s on it’s way soon! As of October 2017, we are almost ready for a group of people to test and provide feedback on the app we have so far. If you would like to be a part of the group that helps us improve the first […]

How do I get my files from my account backup?

If you are the Administrator of your account, you can access the files inside active, archived, and completed pods. First, you need to get a backup from your account: 1. Go to Settings & Account and click Settings. 2. On the right hand side, click Export/Backup. 3. Click Request Export/Backup. 4. Depending on how large your account is, it can take […]

How do I backup or export my account information?

If you are the Administrator of your account, you are able to back up your account once a day. You will receive a zip file that has a file called Home.html that you can click to open, and all of your information is available in what will look like a mini-website. To back up your account, 1. […]

What is included when I back up my account?

If you have Administrator permissions, you can back up your account once a day. The backup will look like a mini-website containing your account’s information. The backup will have: Team member information All pods Milestones Task lists Tasks (including all task details) Messages Comments Files (links) Tracked Time The backup will not have: Events added in calendar […]

How does Brightpod protect my information?

Here at Brightpod, we are committed to the safety, security, and privacy of your information. Our Terms of Use and Privacy Policy are available for you at any time. Brightpod utilizes some of the most advanced technologies when storing and securing your information. Brightpod is hosted in a world-class secure server environment (hosted and professionally […]

How do I close my account?

We’re sad to see you go! The whole team would greatly appreciate you letting us know how we can improve. Note that closing an account is irreversible. You cannot recover a closed account or the information that was in it. 1. Log in to your Brightpod account. 2. Go to Settings & Account in the top right. […]

Can I format my descriptions and comments?

For Tasks and Milestones, you can create more exact descriptions and comment by using rich text and emojis. Select an icon at the top of the comment or description box to enhance your text. There is: Bold Italic Underline Bullet points Header Code snippet If you do not use any of the options, the text will appear […]

What if some of the buttons/actions disappear from the app?

Brightpod can be used on multiple screen sizes, but some of the quick actions are not available on smaller screen sizes.  If you are having difficulty finding a button or an action that you have used before, try re-adjusting your screen size to be a bit larger. For example,  the quick action + icon beside […]

How do I change my account password?

You can update your account’s password at anytime by logging into your Brightpod account. To change your password,  1. Go to My Profile under Settings & Account in the top right of the page. 2. On the right side, click Change Password. 3. Enter in your current password, your new password, and retype your new password. Your password must be […]

Can I view my tasks as a Kanban board?

Yes, you can. Brightpod’s Task view has 2 options now. One is List view and the other is Flow view. To switch from the Flow view, look for the option List view on the top right of your Tasks screen and choose the one you want. Flow view This is the default view and the […]

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